Onestá supplies products listed on the Onestá website under the following Terms and Conditions.

 

Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

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The Terms and Conditions apply to your use of the Onestá website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store.

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We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

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The headings in these Conditions are for convenience only and shall not affect their interpretation.

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We recommend that you print and keep a copy of these Terms and Conditions for your future reference.

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Contract - The agreement between us and you for the sale and supply of products

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Cookies - Small text files which are placed by our websites on your computer hard drive to identify your computer and to store information about your session on our website.

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Personal Information - Details provided by you to us.

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Product(s) - An item offered for sale by Onestá.

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Product Description - Where details of individual products are provided, and details of any special conditions that apply to particular products are displayed.

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Special Conditions - Any terms and conditions outside of this document applied to a specific product.

Terms and Conditions - These terms and conditions and any special conditions applied to individual products.

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Users - Means users of our websites collectively.

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We / Our / Us - Means Onestá or any of our registered trading names.

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Website - Means users of our websites collectively.

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You/ Your - Refers to you as a customer.

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These General Terms and Conditions of Sale apply to any products you purchase from our stores, and any orders from Onestá that you place through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you.

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You must read these terms and conditions carefully. When placing an order through the website, you will be asked to confirm that you have read, understood and agree to the terms and conditions in their entirety. If you do not agree to these, you must not order any product(s) through the website.

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General Terms and Conditions of Sale

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1.  Placing Orders

• To place an order you can either open an account with us, or you can login with an existing Facebook or Google, or you can use our Guest Checkout. If opening an account with Onestá, you will be required to provide us with some compulsory personal information.

• You confirm that all personal information provided to us by you is accurate, true to your knowledge, and kept up to date. You can, at any time, update or correct your details by logging in to your Account.

• When you create an account we will ask you to create a password to allow you to access your account, and to maintain account security on this website. You are responsible for keeping your password and account information confidential.

• We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your account, please contact us.

• If we are suspicious of any activity from your account that appears fraudulent, we can reserve the right to refuse you access to, and where necessary, delete your account.

• If you use our Guest Checkout we will retain your personal information in order to process your order. If you already have an Account we will attempt to match your personal data with your existing account information if not we will retain your information for future orders that you might make.

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2.  Subscriber Offers

• By adding a subscriber offer to your transaction you are giving permission for Onestá to opt you into all communications including but not limited to email, SMS, and notifications. If you decide at whatever stage to opt out of marketing communications then any subscriber offers are not valid and will not be applied to your purchase. You may opt back in at anytime by accepting subscriber offers or changing your preferences.

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3. Order Acceptance

• Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch of the product(s) is confirmed.

• We have the right, prior to despatching the product(s) to decline an order for any reason, including legal and regulatory reasons.

• Our contract with you will start when you receive the order despatch email and remain in place until the last day of your right to return the products.

• If we cannot supply you with the all of the products you ordered, we will not process the parts of your order unavailable. We will inform you of this by email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.

• If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after despatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that Onestá shall incur no liability.

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4. Payment

• During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed.

• By completing payment details you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or third party provider.

• We do not store your payment information, however third party providers used by us may be using encrypted secure payment mechanisms that could store your data. Please see individual payment providers websites for further information on how they hold your personal information collected at payment.

• We take full payment immediately for all products, unless you sign up to pay for your order using our third party credit provider. Card payments will be subject to authorisation from your card issuer, and credit facilities subject to a credit check.

• Products ordered remain the property of Onestá until they have been collected in store, or we have delivered them to the address specified by you.

• If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items, or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense. If you fail to do this within 30 days from the date on which we notify you of cancellation of the order, we may arrange for collection of the products at your expense.

• We reserve the right to charge you for any and all damage to any products that are the subject of an unpaid order.

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5. Delivery and Collection Delivery

• Timescales and charges for delivery vary depending on the products ordered, your delivery address and country, and the delivery services available. You’ll find full details of our delivery charges here.

• Delivery will be to the address or store specified in your order. If no one is available at a residential or other address at the time of delivery, our courier will advise whether your order has been left in a specified safe place, or returned to depot/post office.

  • When the products are delivered to the delivery address specified in your order, all risk including of loss or damage to the products shall pass to you.

• We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.

• In the UK, delivery charge refunds can only be made in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your statutory rights see “Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre.

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6. Delays

• We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control.

• We shall be under no liability to you for such delay or failure of products being delivered when originally specified.

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7. Changes to an Order

• Any changes to your order must be notified to us prior to their despatch, and be in writing (via email).

• When an order is placed, you cannot make changes to your name or address once your order has been despatched.

• If you amend or change your order this could lead to changes to your delivery timetable.

• If you amend or change your order you may also find the item is no longer available, or that the price has changed for which you may be charged.

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8. Right to cancel

• When we have received all of your order back, any paid delivery charge will be included in your refund. The delivery charge refund will be to the value of standard delivery.

• If you wish to cancel an order, please be aware that statutory rights of cancellation do not apply to lingerie, or any products with a hygiene seal where the seal has been removed, broken or damaged.

• While the products are in your position, you must take reasonable care of them until you return them to us.

• You shall send back any products or return them to us, without undue delay and in any event not later than 14 days from the day you communicate your cancellation of the contract to us.

• The deadline is met if you send back any products before the 14 days has expired. Unless returned to a Onestá store, you will have to pay any direct cost of returning any products to us. If you use our free returns label to return a cancelled order, we reserve the right to charge you our standard returns cost.

• Products should be returned either with, or in their original packaging.

• You are only liable for any diminished value of the products resulting from the unnecessary handling, in excess of what is necessary to establish, characteristics and functioning of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value

• We will process your refund within 14 days of receipt of the products.

• For products delivered to a third party, at your request in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.

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Our Website

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1. Website Use

• By accessing, browsing, placing an order on, registering with, or using this website, you confirm that you have read, understood and agree to these conditions in their entirety. If you do not agree to these terms and conditions in their entirety, do not use this website.

• Your use of this website, is governed by all legal notices on this website together with all applicable terms and conditions and our Privacy Policy and Cookie Policy.

• Use of this website by you, should only be for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.

• Without our prior written consent, you must not copy, reproduce, edit, communicate to the public, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the website other than solely for your own personal use.

• Content of this website may not be used for any commercial purposes whatsoever.

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2. Rights Ownership

• All rights, including copyright and intellectual property rights used on, in and to this website are owned by or licensed to Onestá.

• Use of the website grants no rights to you in relation to our intellectual property rights, or that of third parties.

• By submitting information (other than compulsory personal information when registering an account), text, photos, graphics or other content to the website, you confirm that you have the right to use the material and grant us a right to use such materials at our discretion, with or without accreditation in any media including, without limitation, to post and remove such materials from the website.

• You further agree to execute all such submissions and do as we may reasonably require in order to assign any such rights to us and waive any moral rights you acquire in the website.

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3. Ownership of Submissions

• Other than personal information, all comments, blog posts, product reviews, suggestions, questions, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Onestá on or through the website or otherwise by you shall become and remain our property once submitted.

• You warrant that you own or have the right to use any submissions.

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4. Social Networking Sites

• These terms and conditions also govern any submissions you make on any Onestá related third party website or page such as our Facebook, Twitter, or Instagram.

• We are not responsible for any content or material posted on any third party social networking site and it does not necessarily reflect the opinions or ideas of Onestá or its employees.

• All material posted on any third party social networking site must comply with the third party social networking sites’ Terms of Use, and these terms and conditions.

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5. Intellectual Property Rights

• By offering or disclosing any submissions, your agreement to these terms and conditions shall constitute an assignment to Onestá of any intellectual property rights.

• Whenever you use a feature that allows you to upload to our site, or to make contact with other users of our site, or make any submissions on any Onestá related third party website, you must comply with the content standards set out in these terms and conditions.

• We are not responsible for, nor do we endorse any third-party advertising on our pages of any social networking sites.

• All rights, including copyright on our websites, and third-party pages are owned by or licensed to Onestá.

• Any use of Onestá social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited unless we have given our permission in writing.

• You confirm that any content you offer by submission is your own and does not infringe the intellectual property of others, including trademarks and copyrighted material.

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6. Confidentiality

• Any material you upload to our website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the submissions for any purpose.

• We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Onestá related third party social networking sites constitutes a violation of their intellectual property rights, or of their right to privacy.

• We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by any user of our website.